Compliance

Regulatory information.

Everything below is drawn directly from our FSCA licence and is kept up to date as our authorisation changes.

Licensed entity	Makeba Markets (Pty) Ltd
FSP number	53160
Regulator	Financial Sector Conduct Authority (FSCA), South Africa
Licensed under	Financial Advisory and Intermediary Services Act, 2002 (FAIS Act)
Licence effective date	14 September 2023
FSP category	Category I — Financial Services Provider

Licensed services

Category I financial services

Sub-categories for money market instruments, bonds, derivative instruments and long/short-term deposits were added to our licence on 28 October 2025 under section 8(4) of the FAIS Act.

Financial product	Advice	Intermediary service
Long-Term Insurance subcategory A	Non-automated	Other
Money market instruments	Non-automated	Other
Bonds	Non-automated	Other
Derivative instruments	Non-automated	Other
Long-term deposits	Non-automated	Other
Short-term deposits	Non-automated	Other

Verify this licence

You can independently confirm our authorisation at any time by searching "Makeba Markets" or FSP number 53160 on the FSCA's public Financial Services Provider register.

Open FSCA register →

Risk warning

Derivative instruments, including CFDs, are leveraged products. A relatively small market move can have a disproportionately large impact on your trade, and losses can exceed your initial deposit.

Past performance is not a reliable indicator of future results. No financial product offered through Makeba Markets is guaranteed, and you should never trade with money you can't afford to lose.

This information is general in nature and does not take your personal financial circumstances into account. Please consider whether these products are appropriate for you, and seek independent financial advice if you're unsure.

If something goes wrong

Our complaints procedure

Talk to us first

Contact our compliance team directly with the details of your complaint. [Add your target response time.]

Internal review

We investigate and respond in writing. Under the FAIS Act, a responding provider has up to six weeks to resolve a complaint.

Escalate to the FAIS Ombud

If it isn't resolved within six weeks (or within six months of our final response), you can refer the complaint to the independent Office of the Ombud for Financial Services Providers.

FAIS Ombud

125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria, 0010
Tel: 012 762 5000
Email: info@faisombud.co.za
Web: www.faisombud.co.za

FSCA

Riverwalk Office Park Block B, 41 Matroosberg Road, Ashlea Gardens Ext. 6, Pretoria, 0181
Tel: +27 12 428 8000 Toll-free: 0800 20 3722
Email: info@fsca.co.za
Web: www.fsca.co.za